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Refund Policy

Refund Policy

Returns

We offer a 100% satisfaction guarantee for your purchase.  We are confident you will be extremely happy with your purchase however if for whatever reason you are not happy with our product we understand.  To request a refund, simply send us an email at sales@longevitycbd.co within 30 days of your purchase.

If it has been past 30 days since your purchase, we unfortunately cannot offer you a refund or exchange.  BOGO (Buy One Get One) deals or offers with free products are not eligible for refunds. 

Refunds 

If you are a new customer and this is your first return, you will not need to ship your product back to us.  Once we receive your refund request, we will process the refund and a credit will automatically be applied to your credit card or original method of payment.   It should take approximately 5-7 business days for your refund to be processed. 

If you are an existing customer and this is not your first return, you will need to ship your product back to us.  Please return your product to: Radiant You LLC, 1233 The Plaza #18751, Charlotte, NC 28205.   You will be responsible for paying your own shipping cost for returning your item.  Shipping costs are non-refundable.  We are not responsible for lost packages so be sure to include tracking when shipping your products back. 

If you encounter any issues with the refund, such as not having the credit applied back to your credit card, please email us at sales@longevitycbd.co 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  This does not include items purchased with a discount or coupon.  BOGO (Buy One Get One) deals or offers with free products are not eligible for refunds.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to damage during shipping, send us an email at sales@longevitycbd.co and send your item to:

Radiant You LLC

1233 The Plaza #18751

Charlotte, NC 28205

Return Shipping (for existing customers)

To return your product, you should mail your product to:

Radiant You LLC

1233 The Plaza #18751

Charlotte, NC 28205

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.